Legal
Privacy Policy
Effective October 18, 2026Last updated October 18, 2026
This Privacy Policy explains how New Flow Technologies LLC, doing business as Flow Media Collective ("Flow," "we," "us"), collects, uses and protects personal information when you visit theflowmediacollective.com (the "Site") or contact us. We are based in Austin, Texas, and work with clients across the United States.
Information we collect
Information you give us
When you email or call us, we collect the information you choose to share, such as your name, email address, phone number, company and details about your project. When our contact form is active, it will ask for your name, email address, company, the type of project, a message, and whether you'd like to receive updates.
Information collected automatically
The Site does not use analytics tools, advertising pixels or tracking cookies. Like most websites, it does rely on a few services that receive basic technical information when your browser loads a page:
- Our hosting provider, Vercel, processes information such as your IP address, browser type, the pages you request and the time of your visit in order to deliver the Site and protect it from abuse.
- Google Fonts delivers the Site's typefaces. When your browser requests them, Google receives your IP address and browser information.
Information from other sources
If you contact us through Instagram or another social platform, we receive the information that platform shares with us, such as your username and messages, under that platform's own privacy policy.
The contact form on the Site is not active yet, and information typed into it is not sent anywhere. To reach us now, email henry@flowmediacollective.com. Messages you send by email are received through our email provider and read by the people at Flow who need them to respond to you and plan your project.
When the form is connected, we will update this policy to name the service that receives submissions. Contacting us will never add you to a marketing list unless you choose to receive updates.
How we use personal information
- To respond to your inquiry and discuss a potential project
- To prepare proposals, manage client relationships and deliver work
- To send updates, only if you opted in
- To operate, maintain and secure the Site
- To comply with legal obligations and enforce our agreements
We do not sell personal information, and we do not share it for targeted advertising.
Service providers and other sharing
We share personal information only as described here:
- Service providers that help us run the Site and our business: Vercel (website hosting), Google (web fonts) and our email provider. They may use the information only to provide their services.
- Legal requirements, when we believe disclosure is required by law or needed to protect rights, safety or property.
- Business transfers, if Flow is involved in a merger, acquisition or sale of assets, subject to this policy.
- With your consent, or at your direction.
Analytics and cookies
The Site uses only one strictly necessary item: a small record in your browser's storage that remembers your cookie choice. We do not use analytics tools, advertising pixels or tracking cookies. If we add any, we will update this policy and our Cookie Policy first, and optional tools will stay off until you allow them through Cookie Preferences.
We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of optional cookies on this Site.
How information is stored and protected
The Site is served over an encrypted (HTTPS) connection. We limit access to personal information to the people at Flow who need it, and we rely on the security measures of our service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
How long we keep information
We keep personal information only as long as we need it for the purposes in this policy. Inquiries that don't become projects are deleted once we no longer need them to follow up. Client and project records are kept for 36 months after a project ends. If you opt in to updates, we keep your email address until you unsubscribe. We may keep information longer when the law requires it.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it. You can unsubscribe from updates at any time using the link in any update email.
Depending on where you live, state privacy laws, including laws in Texas, may give you additional rights. These can include the right to confirm whether we process your personal information, to access, correct or delete it, to get a portable copy, and to opt out of targeted advertising, the sale of personal information or certain profiling.
How to make a request
Email henry@flowmediacollective.com with the subject line "Privacy request." We will verify your identity before acting on a request and respond within the time required by applicable law. If we decline your request, you may appeal by replying to our decision, and if you are not satisfied with the outcome of your appeal, you may contact your state attorney general. We will not discriminate against you for exercising your rights.
Client confidentiality
We respect the confidentiality of our client relationships. We handle client concepts, unpublished campaigns, creative briefs, strategic plans and proprietary business information with care, and we share them only with the people and providers who need them to do the work.
Sending us an inquiry does not create a nondisclosure or confidentiality agreement. Formal confidentiality obligations are set out in separate written agreements, such as an NDA or a client services agreement. Please don't send sensitive material until one is in place; ask us about an NDA first.
Children's privacy
The Site is meant for businesses and adults. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
Third-party links
The Site links to other sites, such as Instagram. Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above. If we make material changes, we will post a notice on the Site before they take effect.
Questions about this policy or your information:
New Flow Technologies LLC, doing business as Flow Media Collective
Austin, Texas
henry@flowmediacollective.com
